These Terms and Conditions form the agreement between you (the Client) and Reload.Aim.Fire, operated by Mike Burgess (the Instructor).
1. Services
Reload.Aim.Fire provides fitness instruction and lifestyle guidance from a private gym based in Cumbria. The Instructor holds the qualifications appropriate to the services delivered and maintains professional liability insurance at all times.
The Instructor is not a medical professional, registered dietitian or therapist. Any guidance provided on nutrition, recovery or wellbeing is general in nature and does not constitute medical advice.
2. Health screening
Before training begins you must complete the Pre-Session Questionnaire in advance and a Physical Activity Readiness Questionnaire (PAR-Q) in person at your first session.
Where you disclose a health condition, medication or risk factor, including a BMI of 30 or above, you confirm by signing this agreement that you have discussed your intention to take part in resistance training with your GP or appropriate healthcare professional, and that you are not aware of any reason why you should not take part.
Written GP clearance is required before training sessions commence in the following specific circumstances:
Known heart condition, including previous cardiac events or arrhythmia
Uncontrolled high blood pressure, or blood pressure for which medication has recently been started or changed
Uncontrolled Type 1 or Type 2 diabetes
Surgery within the last six months
Pregnancy or postpartum within six months (a midwife or obstetrician may sign in place of a GP)
Any condition for which your doctor has explicitly advised medically supervised exercise only
Any other circumstance where, in the Instructor's reasonable professional judgement, clearance is required to train you safely
You agree to provide accurate and complete health information and to notify the Instructor promptly of any change in your health, medication or wellbeing that may affect your training.
3. GLP-1 and weight-loss medication clients
If you are taking GLP-1 medication (including but not limited to Wegovy, Mounjaro, Ozempic and Saxenda), you confirm that your use of the medication is under appropriate medical supervision.
You agree to inform the Instructor of your medication, dose, injection schedule and any side effects, and to update the Instructor of any changes. The Instructor will adapt sessions accordingly but cannot advise on the medication itself.
4. Bookings, payments and the introductory consultation
The introductory consultation is charged at £10 and is redeemable against your first paid session or package if you choose to proceed within 30 days of the consultation date.
All session and package fees are payable in advance via the booking system. Sessions are not confirmed until payment has been received and cleared.
Prices are as published on reloadaimfire.com at the time of booking. The Instructor reserves the right to amend prices for future bookings on reasonable notice.
5. Cancellation, rescheduling and missed sessions
More than 24 hours' notice: sessions may be rescheduled without charge.
Less than 24 hours' notice: the session will be charged in full.
Failure to attend without notice: the session will be charged in full.
Repeated late cancellations may, at the Instructor's discretion, result in the client agreement being ended.
If the Instructor cancels a session, you will be offered a rescheduled session at no cost or a full refund for that session.
6. Packages, expiry and refunds
Session packages must be used within the validity period specified at the time of purchase. Unused sessions outside the validity period are non-refundable.
Refunds for unused sessions within the validity period may be issued at the Instructor's discretion, less an administration fee and any costs already incurred.
Once a session has been delivered it is non-refundable.
7. Code of conduct
You agree to:
Arrive on time and ready to train
Treat the Instructor, the premises and the equipment with respect
Follow safety instructions at all times
Refrain from training while under the influence of alcohol or non-prescribed drugs
The Instructor reserves the right to end a session immediately, without refund, if a client's behaviour presents a risk to themselves, the Instructor or the premises.
8. Premises, parking and access
Instruction takes place at a private home gym. Access details and parking arrangements will be provided in advance. You agree to follow any specific instructions relating to the premises and surrounding property.
9. Liability
Physical exercise carries an inherent risk of injury. You participate at your own risk and confirm that you are voluntarily taking part in physical activity.
Nothing in these terms excludes or limits liability for death or personal injury caused by the Instructor's negligence, for fraud, or for any other liability that cannot be excluded by law.
Subject to the above, the Instructor's total liability arising from or in connection with these terms is limited to the total fees paid by you in the preceding three months.
The Instructor is not liable for loss or damage to personal property brought to the premises.
10. Photography, video and testimonials
Photographs, video or written testimonials of you will only be used with your separate written consent, recorded on the Photo and Testimonial Consent Form. Consent may be withdrawn in writing at any time, after which the Instructor will cease new use of the material, although material already published in print may not be recallable.
11. Data protection
Your personal data is processed in accordance with the Reload.Aim.Fire Privacy Notice, which is provided after booking and forms part of this agreement.
12. Termination
Either party may end this agreement at any time on written notice. On termination, any unused sessions within their validity period will be refunded, less any costs reasonably incurred.
13. Complaints
If you are unhappy with any aspect of the service, please raise it directly with the Instructor in the first instance so it can be resolved promptly.
14. Changes to these terms
These terms may be updated from time to time. You will be notified of material changes in writing, and continued use of the service after notification constitutes acceptance of the revised terms.
15. Governing law
These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.